jL
justine L

1 reviews | Active since May 2010

31 Mar 2016, 12:50

Look after current loyal customers please!

Business Banking - [REF:***] I have been in the process of applying for a secondary Business Bank Account for my Employee Share Scheme since November 2015. This account is necessary so that I can make the necessary applications to SARS. I have a credit card issued to the Share Scheme but no bank account. I also have no responsible person or point of contact at the bank who is able to help me. Yesterday was the final straw after 90 minutes getting passed from pillar to post to individuals who are unable/unwilling to help . It seemed easier for them to \tranfers\" my call and I was just placed back on hold , back to the end of the line!<br> <br> My online complaint has not been responded to.<br> <br> <br> Recent employees who have promised assistance and have failed: Stephanie Oosthuizen , Melissa , Doreen and Ricardo"

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Mar 2016, 12:56
Official
Hello lacey,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 896976.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)