1 reviews | Active since Jul 2017
Longest waiting time and inability to cancel account
After waiting over 20minutes to get through to their Share investor call Centre, my call was simply cancelled. I then attempted to call them multiple times to cancel my share investor account, to no avail. This was at 11:30am on a normal working day - So makes no sense why their call centers are not functioning. It’s ridiculous that we have to be restricted to calling their useless call Centre to cancel a share investor account which is a complete waste our time!
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)