LONGEST UPGRADE

I have been trying to upgrade my credit card since 04 March and to date this has not been done. I contacted the premier banker through the internet banking contact page and started the process almost 2 months ago and I was asked for numerous documents which I sent through immediately however I was not given the same service in return. FNB is a bank that is known for innovation however with all that innovation a simple credit card upgrade can take 2 months and I still do not have the cards with me. Should I not receive my cards for myself and my fiance I would like all my FNB accounts closed!