Longest Short Term Insurance Claim in History

Can't believe I'm back to ask for help yet again. Almost two months ago I had an incident that resorted in a claim with FNB Short Term Insurance for a damaged screen on my cellphone.

After waiting more than a month for service, i contacted the Hello Peter team to help which they promptly helped get my claim resolved in a few days. Thanks for that. The claim was authorised and a contractor was chosen to replace my Cell - Budget Cellular. Long story short, they said the'll replace soon we were just waiting for month end to pay the excess. Then they let me know they gave my phone away and they only have some weird green ones in stock but assured me we can ask FNB for another supplier if I wanted the same or similar colour than what I had. I said ok, sounds good, let's go with someone else as I really don't want a green phone, nor did I have a green phone before, So i'd really like to just get the same colour device - or at least similar.

Nonetheless, weeks go by FNB Followed up. I said no Budget Cellular should have contacted you to arrange with another supplier. Now there is a new supplier, also giving weird colour phones, this time an older model as well. Seems like very ***** people to me.

I'm really not happy with the way this is handled. It has been two months and we can't even get a device or colour right, and they have the audacity to want to charge me R1 500 excess fee. For what even at this point.

Hello Peter Team, please I need your help. Is there any way we can just leave this replacement phone and payout just the value of whatever it cost from the supplier. I was already forced to make plans for a new phone, happy to continue borrowing the one I currently use.

I just want to put this behind me, and move on. Please help!