Long waiting times for call Centre assistance

Hi

Everytime I call FNB Premier I am advised that they are experiencing high call volumes I have to wait for a minimum of 15min each time I call before a consultant assists. The average person does not have R60 to waste waiting for help for a service that we are already paying for in exorbitant banking fees. I believe there should be a call me back service if there are insufficient consultants to assist.kindly advise how you will solve this problem going forward?

P.S I would have complained on the official site except your page doesn’t allow for users to scroll all the way down and press submit.This is extremely annoying and I’m extremely frustrated