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mjcookson M

1 reviews | Active since Mar 2017

17 Jun 2017, 11:19

Long waiting times at Willowbridge branch

<p>Every time I come to the FNB Willowbridge branch you have to wait more than 1 HR in the queue. There are some transactions you just can't do online or and FNB Relationship Managers are reluctant to come to your business. </p> <p>For all the fees we pay this is really unacceptable. The only time we have to do this is on a Saturday and then 50% of their staff are not there. </p> <p>We expect far better service from FNB but they don't really care at all. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Jun 2017, 11:39
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is ***.

Regards

Complaints Resolution

Naomi Petersen

*** (option one)