1 reviews | Active since Nov 2017
Long wait for service
I collected a ticket at 11:00 and at 11:30 I was still not served whilst the ticket estimated 15mins and I waiting 6 times the estimated time, the staff were dragging their feet and only two counters out of ten were working. I was then assisted and 11:35 the consultant did apologise but it seems management doesn't care about the situation and is unacceptable.
Hello Mahosi-papalarona-raolane ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
Regards,
Client Experience Team
Hello Mahosi-papalarona-raolane ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
Regards,
Client Experience Team