LB
Lindiwe B

1 reviews | Active since Dec 2013

27 Oct 2015, 10:57

Long Stupid Procedure!!!!

I accidentally paid money into my FNB Bond account as it is listed with my other normal accounts. The same night my bond went off. I called the Home Loans department to try reverse the transaction as I couldn't do it online, I get told that the transaction cannot be reversed. This is Absurd!!<br> How come FNB can be able to reverse transactions done to other accounts outside, but they conveniently cannot reverse an FNB transaction. Right now my account is on minus, how am I supposed to survive for the rest of the month????<br> And what happened to the Repayment letter terms that was sent to me initially, does that amount conveniently change now ??<br> <br> I am so disappointed at FNB :-(:-(<br>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Oct 2015, 11:07
Official
Hello kwanele.baba@,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Home loans who will provide you with feedback.

The reference number is 798074.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)