long standing client - very disapointed.

Your services have just lowered and lowered while the price for it increases. I regularly purchase online. Recently I was charged with a fee of R200 for a failed payment. upon checking what this was for, I was told that when an online purchase was cleared by the merchant, I did not have funds in my account and therefore charged with R200 even though when I made my online purchase, the funds was taken from my account. This is so utterly ridiculous and disappointing. You cant just take a R200 from me for such a reason. I am unfortunately considering moving banks.