Long queues and no staff

After waiting for 10 minutes at the deposit ATM, during which time I only moved one place up the queue, I decided to deposit my cheque inside the branch. Despite there being about 10 teller counters, there was only one teller on duty, who had to manage a queue of about 15 people. I ended up waiting for over 30 minutes to make my deposit. It was hot in there, no seating and everyone was complaining, as none of us has hours to spend waiting for bank service.This is shocking service by FNB. You would think that with the high bank fees we pay, they could afford to employ a few more tellers, and, perhaps, help the unemployment problem in the process. It makes me wonder where exactly our bank fees go - to the share holders and senior executives perhaps? Certainly not into wages for sufficient numbers of staff!!!