Long ques that can be avoided

Someone make me understand.what is the welcome booth at the banks entrance.is it for us to que long ques while we can just press the ticket and gi and que.i visited fnb florida.there was someone who had to interview us before we get the ticket which caused a que.wjen i wanted to press i was told to wait on the que as it is not a self service guys this is another way of causing que conjestion.im not a retard let me not be treated as one.the same person who stoid there should be helping in pushing the que especially on the 25th.instead if causing more ques.i understand there are those who would need help butnot all of us while we know what we want.long ques are irritating..