1 reviews | Active since Dec 2016

09 Dec 2016, 13:16

long ques - no bulk teller

<p>Why myst the ordinary client with limited time stand in a que because Fnb Preller'Plein Manager cant organize , is it really that dificult to have 1 teller doing bulk so the rest of the que can move on , complained about this before at the host. We are 5 people waiting for bulk clients and guess what another bulk client in front of que , this is truelly pathetic and they need to improve their systems</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Dec 2016, 13:36
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)