Long que

On Satuarday the 30th of May just after fetching our daughter from hospital. We went passed the branch to pick up my card as it is expiring on the 31st of May. I asked the lady who was giving us our que numbers by the name of Anshine if we had to wait at the que with a 7month old that had just been discharged from hospital and restless Anshine repeatedly said we have to wait in the que and FNB does not let you go in front even if you have a baby. I then told her that I don't believe her manager would allow that and fnb would allow that. She just walked away. I've been in the que from 9:02am and still waiting to be served, sitting with a restless baby that has just been discharged from hospital. What a shame, I cannot believe fnb staff can be so ruthless. She honelatly needs refresher training on how to treat customers. You cannot work with people and be so insensitive.