Long process to reduce credit card interest rate

Called Premier Banking and Platinum Credit Cards to query why my interest rate is so high and was told I must complete forms to have it reviewed. Called the Credit Card line and waited for a consultant and twice was transferred to 'dead air' <br> <br> I will simply complete an online form on another Banks website and switch my banking over to them in a matter of minutes, no mess, no fuss and I'm sure the interest rate wont be as high. For a loyal and happy customer i feel i have been really done a dirty by FNB...