pS
precocious S

1 reviews | Active since May 2014

31 Oct 2017, 12:20

Long over due refund.

On the 16/10/2017 I went to settle my car which I financed with Netbank, so at FNB branch they were suppose to pay certain amount but made a mistake and transferred more, so since that time I’m still waiting for my refund. And every time when I call they saying its in process, and I need to use that money... It’s been long since I waited.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Oct 2017, 13:30
Official

Hello Precocious ,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)