Long lead time EFT clearance

A deposit was made from ABSA to FNB on the 3rd August 2021 via EFT and the funds have not cleared to date. I have tried to call FNB to make an enquiry but cannot get through to their call centre as I don't have an FNB account. Their call centre requires you to enter your ID number before you can speak to their consultant which is quite bad for service.

I would really like to speak to someone at FNB to try and resolve this.