Long awaited resolution, no end in sight

<p>As per previous complaints on Hellopeter, there are already 3 complaints on this issues that has not been resolved. I</p> <p>am a Private Client with FNB, been banking with them since 2008.</p> <p><br />20, 24 Feb 2017, and 27 March 2017.</p> <p>The first 2 is about taking out the contract and returning it.</p> <p>Then it got very interesting, the 3rd is about how they kept my R500 locked in my savings pocket, and end of March they</p> <p>took the subscription for the device.</p> <p> </p> <p>The call center didn't want to block and reverse the debit order. They said it was a collection and therefor they can't</p> <p>block or reverse this.</p> <p>I contacted Smart Devices since they didn't want to call me, so the manager there said it was a debit order. This</p> <p>doesn't even show under the debit orders on the web site. Bonus, they can't confirm when the phone was received.</p> <p> </p> <p>No one knows what is going on, all I know is the transaction is fixed and nothing can be done about it.</p> <p> </p> <p>After several cummunications via email and the chat portal (FNB app) many of the agents just stopped responding to me.</p> <p>This includes ********** ********** took about 3 days on email to confirm that they received</p> <p>the email.</p> <p>Everyone is just saing it's another deptartment and they have esculated it.</p> <p>Smart devices to date has not called me since my money was taken. Altho several people at FNB said they have emailed</p> <p>several times to Smart Devices to sort this out.</p> <p> </p> <p>I called FNB smart devices since they don't want to call me, they said all of this will be sorted out within 3 days,</p> <p>this was thursday last week. They said they would give me a call as soon as all of this is sorted out.</p> <p>Someone said to me the R59 was reverse, but I can't access the R500 in my savings pocket.</p> <p>I can now see on online banking that the R59 is credited. "SERVICE CHARGE ADJUSTMENT - CREDIT".</p> <p>Very strange name for a debit order reversal. Not sure how I am suppose to explain to SARS this was a phone and not</p> <p>bank fees.</p> <p> </p> <p>I have tried every way I can, I have contacted the highest esculation department and is out of options, I said to FNB</p> <p>last week monday that if they don't sort this out, I need to go elsewhere for help. Ofcouse as usuall they don't</p> <p>contact me by the deadline.</p> <p> </p> <p>I contacted the Ombudsman, and they referred me to the National Consumer Commission. Now I am in contact with them. And</p> <p>not sure what is going to happen.</p> <p> </p> <p>This follows another deadline of 15:30 today. So this is the 4th complaint on hellopeter to show the progress and the</p> <p>measures that has been taken so far. And it is still not resolved.</p> <p> </p> <p>Beware of the FNB smart devices.</p>