HJ
Howard J

1 reviews | Active since Mar 2009

06 Aug 2025, 11:26

Logical???

Logic here makes no sense? In the early 2000's after being years already a client of FNB I actually app**** and got a credit card with them, and SIGNED A CONTRACT with a specific credit amount. From +/- 2015 my actual salary has been deposited into this account fully which meant I always paid whatever was due. But in 2020 during the pandemic FNB decided on their own accord to reduce this CONTRACTUAL amount without prior notice or even an email. After 2 months the bank increased this amount a bit BUT STILL NOT to the full CONTRACTUAL amount that was signed (just wondering here who is breaking the signed contract). As during the pandemic I still receive my FULL salary STILL PAID INTO THIS CREDIT CARD account. Received an sms today stating that my card to stay in "GOOD STANDING" that due to me unfortunately had to go over this amount by R190,00 to pay ASAP. As salary goes into this account for more that 10 years already and THE Bank breaking contract by reducing the SIGNED AMOUNT, I do not understand this logic. The bank does not even need to phone me as to explain as it in my mind is illogical as: 1. I did not break the contract by reducing the credit amount. 2. My salary goes into this account monthly for over 10 years already. 3. The amount over the reduced credit limit will be paid when salary gets deposited, as history shows. As stated I do not want to receive a sorry phone call.

0
Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Aug 2025, 11:38
Official
Good day Mr Petrus H Jones 

 Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused. 
 A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.  The reference number is :***NF.  For further request, you can email us on the below email address:  Email address:  ***  Regards,  Hello Peter Complaints Team 


Best regards,

HJ
Howard J's update10 Aug 2025, 08:49
Reviewer Update
As stated above in the observation that I don't need a call as the response will always include some BS about tge system automatically sent this message.
Just weird that in all the time that I have been a client that never has my credit been higher but lowered, even if FNB states they look at the individual but people that's a higher credit risk than I am has been given loans and their credit cards have been given higher credit. 
So the only assumption here is that it is due to me being a white male. 

HJ
Howard J's update22 Aug 2025, 10:15
Reviewer Update
In spitefulness suddenly after 9 years of salary being available immediately now "system has to be refreshed and will be 24 hours" and the credit limit has been reduced to zero.
I do believe that this is not funny anymore
HJ
Howard J's update22 Aug 2025, 16:06
Reviewer Update
Another interesting fact is that I just spoke to someone that had gone more than my R200 over the limit more than three times in 4 months and their account was never blocked like mine is at this point and actually had a limit increase where mine was reduced to zero, makes you wonder if this is something blatantly against me as a white male?