Logged a call with FNB. never got a response

Hi.<br> <br> I needed to speak to consultant and logged a call AS-579392-P8M1B5 <br> Except no one ever contacted me in 9 days now.<br> <br> So the \premier\" banking label seems somewhat disappointing considering they promise a response with in 24 hours. In my case it has been 216 hours.<br> <br> So the FNB website states \"A team of bankers is available<br> for all your needs, 24/7\"<br> <br> Except if that was the case was someone not suppose to contact me within 1 hour at least? Now 216 hours and still nothing.<br> <br> What annoys me is that we have to resort the helopeter to get a response of sorts. And usually that is just some person apologizing for the inconvenience. <br> <br> Not very cool now is it."