Logged a call for a claim 15 days ago - no help!

Item: FNB (First National Bank)
Rating: 1
Author: Mark P

This is the second review for this incident now. The first review was after 6 days, now 15 days and still no one has spoken to me on the phone or emailed me to resolve the claim! I've sent numerous emails to ********** ********** ********** and ********** and no one seems to care to help me.

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

11 Jan 2018, 13:37

Hello markdup

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback. ***

I do apologise for any inconvenience caused.

Regards,

Client Experience Team

FNB (First National Bank)'s reply11 Jan 2018, 13:37

Official

Hello markdup

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback. ***

I do apologise for any inconvenience caused.

Regards,

Client Experience Team

Mark P's updateReviewer Update

11 Jan 2018, 13:39

You keep saying sorry but nothing happens!

Mark P's update11 Jan 2018, 13:39

Reviewer Update

You keep saying sorry but nothing happens!

FNB (First National Bank)'s replyOfficial

11 Jan 2018, 14:15

unfortunately there is nothing that Hello peter can do to assist.

You will need to contact the Insurance department directly.

***

FNB (First National Bank)'s reply11 Jan 2018, 14:15

Official

unfortunately there is nothing that Hello peter can do to assist.

You will need to contact the Insurance department directly.

***