1 reviews | Active since Apr 2018
Lodged 2 complaints already and am lodging 3rd one
I have lodged 2 complaints,the first one they resolve only for 1 account and I sent the required documents and also my debt councilor also provides proof of payment from Hyphen. Last week lodged the second one and the response I got was that the money will be refunded in 48 to 72 hours and even today nothing and I als asked when does the SLA start no response.This is my last complaint and if it is not resolved by Friday am taking this matter to the Banking Ombudsman.
Good Day Phumzile Msibi,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Phumzile Msibi,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***