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christophermarkosborne C

1 reviews | Active since Jun 2017

15 Jan 2018, 13:36

Locked me out of my bank account. Unable to make payments

FNB continues to disappoint. I have wasted hours and hours with this useless *********** bank.

The latest issue is my account has been put on HOLD. So FNB has decided that we are going to prevent me from accessing MY MONEY.

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Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Jan 2018, 14:16
Official

Hello Christopher-osborne,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

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christophermarkosborne C's update15 Jan 2018, 14:52
Reviewer Update
To be clear about what I want. I want to withdraw all MY MONEY and close my FNB account. I have had enough of the *********** people of FNB.
FNB (First National Bank)
FNB (First National Bank)'s reply15 Jan 2018, 16:22
Official

Good Day

Thank you for your posting,

Kindly be advised in order to close your account you will be required to visit your nearest FNB branch.

As you will be required to sign for the account closure as well as refunded of any balances due to you.

Kind regards,

Hello Peter Team

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christophermarkosborne C's update15 Jan 2018, 16:34
Reviewer Update
It is not possible for me to visit a branch.