Locked Account

I have been banking with FNB for more than 4 years. In the beginning the service levels was beyond measure but as time as gone by, I cannot say that there is much difference between FNB and other banks. I have a better chance of moving my account to Capitec and I would probably be treated better.

For the last 2 weeks I have been trying to update my personal information on the FNB App. Being a Private Wealth Client, I would hope that the efficiency level will be much higher. After not being able to verify my proof of residence on the FNB App, my account was locked not allowing funds to be received or paid out.

I retried uploading the documents and till now it's still pending for an update. How does that assist me? What is the purpose of the FNB App to be efficient if half the time it takes longer to process documents than walking into a bank. Its actually pathetic to be a private wealth client and having to experience this.

Beyond this, communication with bankers are not effective. You can email them and they respond more than 6hrs later, how do you resolve matters like this??? This has now affected my life and me financially since my funds cannot be transferred. If this cannot be rectified it would be pointless banking with FNB!