1 reviews | Active since Jan 2024
locked account
Dear FNB Customer Service, I am writing to express my deep dissatisfaction and frustration with the service I have received from FNB in relation to the locking of my account and the subsequent lack of communication and resolution.
My account was locked by FNB due to alleged *****. I promptly provided all the requested details to Mr. Bottoman Lunga, the officer in charge, as per FNB's instructions. Despite my cooperation and timely submission of the required information, my account remains locked, and I have been left in the dark regarding the status of my funds.
Furthermore, my attempts to reach out to Mr. Bottoman Lunga through emails and phone calls have been met with complete silence. This lack of communication is not only unprofessional but also adds to the distress and inconvenience I am facing due to the locked account.
To add insult to injury, I have noticed that FNB continues to charge me monthly fees for an account that I cannot access. This not only compounds my financial burden but also raises serious ethical concerns about charging for a service that is currently unavailable to me.
I understand the importance of security measures, but the prolonged and unexplained account lock, coupled with the lack of communication and continued charges, is unacceptable. I urge FNB to prioritize this matter and expedite the resolution of the issue promptly.
If my concerns are not addressed promptly and my account remains inaccessible, I will be compelled to escalate this matter through appropriate legal channels and file complaints with relevant regulatory bodies. I believe that such actions are not in the best interest of FNB, and I sincerely hope that we can resolve this matter amicably and without further delay.
I appreciate your immediate attention to this matter and expect a timely and satisfactory resolution.
Sincerely,
Mariam A ***
I look forward to the feedback and resolution.
Best regards,
Mariam Agboola
I look forward to the feedback and resolution.
Best regards,
Mariam Agboola
He repeatedly addresses me incorrectly, displaying a lack of attention to detail and professionalism. Additionally, he consistently references my personal account in his communication, even though the entire case pertains to my business account. This not only indicates a lack of understanding but also raises questions about his competency and diligence.
Mr. Lunga's behavior has given rise to concerns of ******. The tone and manner of his communication have been disrespectful and unprofessional, creating an uncomfortable environment that should not be tolerated.
Given the circumstances, I urgently request your intervention to rectify the situation. My primary objectives are the prompt closure of my account and the swift return of my funds without any further delays. I believe that Mr. Lunga's conduct is not only unacceptable but also damaging to FNB's reputation.
He repeatedly addresses me incorrectly, displaying a lack of attention to detail and professionalism. Additionally, he consistently references my personal account in his communication, even though the entire case pertains to my business account. This not only indicates a lack of understanding but also raises questions about his competency and diligence.
Mr. Lunga's behavior has given rise to concerns of ******. The tone and manner of his communication have been disrespectful and unprofessional, creating an uncomfortable environment that should not be tolerated.
Given the circumstances, I urgently request your intervention to rectify the situation. My primary objectives are the prompt closure of my account and the swift return of my funds without any further delays. I believe that Mr. Lunga's conduct is not only unacceptable but also damaging to FNB's reputation.