Lock accounts with no communication and wont help unlock them

Apply KYC Hold on my bond account without any communication. I need access on this immediately and was not expecting to encounter any kind of issue - after all FNB take money every month into it. Why is there no communication? Why can no one on secure chat help me? Why will a manager not call me? So much for Private Wealth Service. I need access to this account by 9:00 tomorrow as I am leaving on an international flight then and need to transact now. I have sent all the documents to the SLCKYC email address. I wish I was not your customer.