LOC department is a nightmare!

What a despicable service I always receive at FNB South Africa. I would always let a few things go but this one tore me apart. As their client, I expect proper service. I shouldn’t have to beg to be serviced because I pay for these services.

Dear FNB South Africa your LOC department needs serious attention. It’s either they are not trained enough or they just don’t know what they are doing. As a single mother who is fighting for the rights of my children, I would expect that your people to use logic. You know what’s worse? Having to be transferred from one consultant to another when you phone them. What frustrates me even more, is having to relate my story to every consultant. Do I get assistance? Nope. This is an issue from October 2021, can you believe it? I even warned them that should I not receive proper feedback from them before 12pm, I will go to every platform. Well, guess what? Here I am.

I am considering closing my accounts and move to another bank.

Lastly, you shouldn’t be using your slogan “how can we help you” if you cannot help me!!