Loans Department

Hi.

On Wednesday 19 January 2022 at around 9:30am my husband and I went into FNB and app**** for a loan. As usual the branch consultant was very helpful. The application was done and we were told we will have a confirmed answer in 30 minutes to an hour. We patiently waited and the day passed, Thursday morning we called to check and were told the loan has been approved but they just need confirmation from me (the spouse) to pay out. I was prepared to go back into the bankso they can see its me and confirm or call them but they refused saying we cannot call them, they will call me within 24 to 48 hours. It's been 3 days since, now into the 4th day. The loan agreement is valid for 5 days before a new one wouldneed to be done and they don't call me nor can we do anything from our side. The call center/customer care number on the agreement and general keeps cutting off either while speaking to someone or before or the automated system transfers you to someone and if they don't pick up or on a call it just cuts off. This is most frustrating and disappointing for a bank that we consider the best thus far. This is ridiculous. Is this FNB's new way of working and communicating with clients?