Loans department and Customer care - Terrible service

On the 21st of October, I made two payments into my loan accounts to pay them off. By Monday, the payment still did not reflect. This was an FNB - FNB payment. After sending proof of payment and numerous calls, the issue was still not resolved. Only by Tuesday did the payment show. On the 27th, both debit amounts were taken off my account for the loans, even though the accounts were both paid in full. I was told by my private banker that I would get a call back in 2 hours (never happened), followed by a message that loans would be reversed the next morning, which also did not happen. Instead, I got a generic email that the deductions would be reversed in 5-7 working days. This is unacceptable. I can get a loan in 30 seconds, no calls, no issues but when FNB takes, what is not theirs to take I have to wait 7 working days?!!! Terrible terrible service.