Loans Department

I have never been so livid and disgusted with level service i received. Firstly i called wanting to inquire about my Loan account so obviously I looked the loans contact number on the FNB website only to be told that I would need to call the Credit card division for my loan account which as you can imagine left me puzzled however I asked her to transfer me which she did. I got through to another agent who told me that they would transfer me. After holding on for some time listening to that annoying music I got through to an agent who introduced her self Sherene Cooper who the told me that I had to call the Credit card division without taking into account that I had been transferred from pillar to post. I have to say that she had thee worst attitude i have ever encountered taking into account that I have 10 years experience in the Customer service industry and have been a bank call centre agent as well. After we argued about her refusing to transfer my call she put me on hold for some time as I demanded to speak to her TL whom I was told refused to take the call. refer to 2nd page