1 reviews | Active since Dec 2016
Loan transfer to debt collectors without notification
FNB have transfer my business account to debt collectors without informing me. The debt collectors phone me twice. I have asked them to provide me a email stating the amount owing and which bank account I must pay the money. Fnb in the meantime have started to decrease the overdraft without communicating this with us. I have been with FNB over 20 years and I don't think I should be treated this way
Good Day Stephen Moore ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Stephen Moore ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***