Loan Support

I missed a payment and tried to call the FNB Loans department. As usual the answer was that I couldn't be helped. A few weeks into the month and a consultant calls to ask if I would like to make alternative arrangements, to which I rep**** that I could afford a specified sum at the end of the month. Instead, that specified amount we discussed went off the following day and today the usual amount for the loan still went off. Your SecureChat isn't able to assist, your consultant was misleading and now I'm basically without any money but the call I received from the consultant made me think that I could negotiate a lower payment (which has turned out to be misinformation because I've now paid the loan amount and extra). I understand that I am behind but this is not helping the client when I've basically sc****d through one month and have to begin another with absolutely nothing because only the bottom line matters to you. Please assist, reverse the debit order that went off today or otherwise my life cover, funeral covers and all the business I have with FNB will have absolutely no available funds.