EG
Edmon G

1 reviews | Active since Aug 2011

25 Feb 2016, 19:03

Loan Shark interest Rate Increase

I moved to FNB as they provided \personalised\" interest rates. I app**** for an overdraft on my account and received a high but acceptable interest rate of 13%, increased my overdraft to close other accounts with high interest rates and received an interest rate of 17%, which is crazy and queried, and was told interest rate will remain unchanged unless I provide surety. Now I receive an email with overdraft increase to 23.95%!! This is beyond ridiculous and bordering on loan shark. This is a \"personalised\" interest rate for someone who has never missed a payment and has a good credit rating!!"

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Feb 2016, 09:29
Official
Hello EdgarZouzie,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 876667.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)