SB
Sebolaishi B

1 reviews | Active since Aug 2016

30 Sept 2016, 12:20

Loan shark

<p>I called Fnb to make arrangement for next the months as I was struggling,I was told too short notice ,fine granted.I reversed my debits and they called for arrangements, I did not commit as finances,I was called and I made further arrangements,this month they took arrangement ,plus my loan premium ,plus another loan premium,I can't afford to have R6000 off my account all at once,what is a purpose for arrangement if w are bul**** into paying what we can't afford,please refund the other premium ,and continue as per arrangement</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Sept 2016, 14:33
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is *** .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

SB
Sebolaishi B's update29 Nov 2016, 16:06
Reviewer Update

Its happened again this time spoke to Xoli who doesn't know if it can be stopped as Fnb foes not communicate with their lawyers after handing us over,in fact she asked me when with they pay after I told her I made arrangement s with them