CA
Christine A
1 reviews | Active since Jul 2011
01 Feb 2020, 06:20
Loan settlement nightmare
Settled my loan with the app settlement amount, after confirming that this was in order with the consultant, and lo and behold...and additional settlement amount was still there. The consultant said I didn't pay the amount as per the app, even though I sent him screenshots and then closed my chat with him. ' Don't put a settlement amount on your app and online if you're not going to stick with it.
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Replies (1)
FNB (First National Bank)'s replyOfficial
03 Feb 2020, 09:51Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply03 Feb 2020, 09:51
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***