Loan Settlement

Me and my husband went to the FNB bank in the East Rand Mall, yesterday 04/07/23 to get a settlement amount to pay our personal loan off. we had to call the call center from my own personal phone as my husband was told by one of the ladies that they didn't have phones at the bank. We went back to the back as the call center consultant requested a verification from the bank.

We were then assisted by a lovely lady called Popie and she advised us that hey actually have 2 phones, but the 2 customers are using it. We called the loan department at the call center again from my personal phone and spoke to Itumeleng , who advised us that he will request for a discount letter and we will receive it in the next 3 to 5 days.

Today , to my surprise my husband got a message from HP Attorneys and that the account was handed over to them. I called the call center again today and was on the line for more than an hour with no luck. now i don't understand how can they hand an account over that we want to settle? I would like someone to call me and settle this matter urgently.

That call center service is the worse in the business. they won't even call you back after cutting you off..