iM
innocent M

1 reviews | Active since Jun 2014

06 Feb 2017, 08:05

Loan settlement

<p>I have complain lastweek regarding the offer that was given to me by FNB to settle my loan in three months and after paying the first installment of R7800 they started to dispute that. i wrote to hellopeter and they promise to remove it in 24 hrs and i am still waiting for they call. someone call led on thursday and promise to get back to me but i am still waiting. a mail was sent to me and this ref was given: ********** </p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Feb 2017, 11:31
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)

iM
innocent M's update06 Feb 2017, 11:34
Reviewer Update

I have heared that before.

********** is the ref you guys gave me lastweek and you havent even got back to me. i have lost trust to your entire team .