MM
Manunu M
1 reviews | Active since May 2014
20 Nov 2015, 07:26
Loan settled but my account still debited
I phoned last week Thursday requesting a settlement on my loan, and I asked the consultant if the loan will automatically be cancel if I settle the account and she said yes. I settled the account on Monday but this morning FNB still debited by account!
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Replies (1)
FNB (First National Bank)'s replyOfficial
20 Nov 2015, 08:56Hello manunula,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 816197.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 816197.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply20 Nov 2015, 08:56
Official
Hello manunula,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 816197.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 816197.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)