Loan ****

I am still waiting for your response to my query. I settled all the arrears as arranged on your online portal. The account should now be up to date and the next debit date according to your statement is the 30th November 2020 but I deposited funds to my cheque account on the 7th November 2020 and a debit order went through. What exactly is going on as I am fed up with your service. I called your loans department but they keep transferring me without even speaking to me. I used the secured chat which still referred me to the inept loans department. Why do you have a memo debit order running on my account when the loan account is up to date? Is that even legal? Your EDC keeps sending me thank you messages for these payments, why is the account still with them when its up to date? Who will pay for their collections fees