loan request

I requested a loan, when calling i asked numerous times if this is debt consolidation the consultant advised no. I proceeded with the loan got my offer did a debi check and all. I contacted FNB to find out how long it would still take only to hear that the request is pending decline. I contacted someone else and received the loan in my account. I advised FNB if funds are not paid in by Friday last week that they should cancel everything, to my surprise 02/07/2025 the loan amount was paid by FNB. I went onto the chat and spoke to someone to advise i dnt want the money ive taken it out else where i also contacted FNB 03/07/2025 spoke to a consultant wh0 sent me a apology email however no manager has contacted me as yet. I responded to the email asking where i can transfer the funds to but up until now no response.

Ive been doing business with FNB for over 15years now my bond and everything is with them, im thinking of just moving everything over elsewhere and never having to deal with FNB again