Loan repayment arrangement.

I went to the bank wanting to arrange for the loan repayment. They allocated me a phone to call their loan department. I am currently not receiving any income hence I made an arrangement for the installment amount not to be debited from my account, I will make a deposit into the loan account and I was told that no installment will be deducted. This was done in January 2022, to date FNB is still debiting my account.

I tried calling their loans department using my cell, calls are not answered. I sent an email, it is still not attended to.

As a customer I feel disadvantaged, it looks like the bank only cares about making their own profit even in this pandemic.

All I needed was for my installments to be reduced, I am not running away from my resposibility to pay the bank. I got retrenched due to COVID-19 and I am unable to pay the bank as per initial agreement.

I am disappointed with FNB as their loyal customer of more that 15 years, this treatment is really a shame. The bank preaches that customers should approach the bank when we need assistance of any kind, when we do all the bank does is to look away.