Loan payment

it seems that the only way i actually get through to FNB is when a complaint is sent on hello peter . i called your call center yesterday and after being transferred to almost 7 agents nobody could assist me . i have explained that my work contract has ended on the 27th october and due to that my temp loan has not been paid which was due on the 17th november . nobody could explain what i need to do , eventually when i spoke to a girl she said i must call legal , and my response was how can i be at legal already if the account is only over due a few days . so please what is it that i need to do ? was there any cpp on the loan in the event for this happening ? your agents are cluless . if there is nothing that can be done i will just contact my attorneys and ask if i can have the account placed under administration with my other accounts , as ive been under admin since 2014 which you people should have picked up anyway ,beside that could i just be assisted by someone who actually has some knowledge about this .