1 reviews | Active since Nov 2013
LOAN PAYMENT
<p>I HAD A LOAN WITH FNB AND IN MAY 2017 I PAID MY LAST DEBIT. I AM SURPRISED THAT MY CREDIT RECORD SAYS THAT I HAVENT PAID. WHEN I CONTACTED FNB THEY SAID I AM OWING R164.00. HOW DID THE ARRIVE TO THAT FIGURE AS THEY HAVE BEEN DEDUCTING ADMIN FEE AND INSURANCE FROM THE MONTHLY INSTALLMENT.</p> <p> </p> <p>THE MONTHLY ADM FEE AND INSURANCE ARE DEBITED THE SAME MONTH BUT THE AGREEMENT SAYS THEY ARE INCLUDED IN THE MONTHLY INSTALLMENT.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)