Loan paid up , but still reflects as

Dear Hello Peter<br> <br> I paid my temp loan end of May 2015, however FNB did not update it with their collection department. this reflects bad on my ITC credit. see their ***** email below<br> ___<br> Good Day Mr Mogau,<br> <br> Trust this email finds you well.<br> <br> We sincerely apologise for the delay in response, unfortunately we are working on a backlog with our emails.<br> <br> Kindly see the below feedback from our Admin Department, regarding the query reference number: Rx***.<br> <br> ?EUR? The temporary loan is paid up and is not currently in collections / with attorneys.<br> ?EUR? The Risk status has been reviewed, and updated successfully, and should you wish to apply for further credit you may do so, however normal credit checks and scoring process would apply.<br> ?EUR? Your Savings Account ending ...8493 is currently in arrears, and is marked for closure. Kindly pay up the account to avoid any legal actions taken against you.<br> <br> Should you require any Banking assistance please call the below number, and anyone of the Bankers will be able to assist you.<br> <br> We Trust that the above is in order.<br> <br> Regards,<br> Refilwe T*****<br> <br> Tel 0875 777