1 reviews | Active since Jun 2015
Loan paid by EFT recorded as unpaid by FNB
Good Day<br> <br> I took out a personal loan in 2007 and had a debit order on my FNB account. I closed my FNB account and paid my loan via EFT through my Nedbank account. <br> <br> I was contacted by a lawyer representing FNB. The EFT funds were never recorded against the loan by FNB and according to FNB was unpaid. I provided the proof of payment to the lawyer and all was resolved.<br> <br> Until recently. After applying for a home loan with Nedbank I was informed of an issue with an FNB loan. I have gone to a branch - they couldn't help. I have called the call centre - They have sent through a statement where according to FNB they have still not recorded my payments against the loan.<br> <br> Could you provide me with an email address to send the proof of payment along with the statements and account number to get this resolved.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 699615.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 699615.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
