SW
Shelley W
1 reviews | Active since Jul 2012
23 Apr 2016, 08:18
Loan offer declined
i have been banking with fnb for years, I have recently experienced a break in at my property, I browsed the online site and noticed they had an offer available for me. I app**** for the available loan which was enough to secure property and my family, only to get a declined sms last night. How can we help you? The catch phrase and services you offer is all fancy but when your clients need your help they declined!!!!! I am honestly considering moving banks. My reference number was ***
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FNB (First National Bank)'s replyOfficial
25 Apr 2016, 08:07Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 911000.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply25 Apr 2016, 08:07
Official
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 911000.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)