MS
Mxolisi S

1 reviews | Active since Jan 2017

30 Jan 2017, 11:18

Loan Issues

<p>So last year I took out a loan with FNB. Settled the loan in July of 2016, there were no defaults or judgements on the account etc.</p> <p> </p> <p>It took FNB 6 months to resolve my issue after I went to the branch, E-mailed and called during this 6 month period.</p> <p> </p> <p>I find it amazing that FNB is so quick o blacklist non payers, but also mess with good payers credit profiles. I have to now re-build my credit record and all they say is "sorry for the inconvinience" after 6 MONTHS. Makes me wonder why I even paid a service fee to that ridiculous bank if I was the one servicing myself E-mailing Transunion and FNB.</p> <p> </p> <p>Needless to say, I have changed banks</p> <p> </p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Jan 2017, 11:47
Official

Good Day

We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.

Regards

Complaints Resolution

Daffnie Goveneder

Email address: ***

Tel number: *** (option one)

MS
Mxolisi S's update30 Jan 2017, 12:11
Reviewer Update

No need to, i sorted it out myself. I am making you aware of how your bank operates and how unhelpful they are. Now you know why clients are unhappy