Loan Declined Due to Incorrect Information – System Prevented Corrections

I am extremely disappointed with FNB’s handling of my recent loan application.

Although I am not currently an FNB customer, I app**** for a loan with the intention of moving my full banking portfolio—including my salary, home loan, overdraft, and debit orders—from my current bank to FNB. However, my application was declined based on inaccurate, pre-populated expense information in the system.

The system did not allow me to update or correct the incorrect figures, which resulted in an affordability calculation that was not a true reflection of my financial situation. In addition, the bank statements I provided clearly show additional income in my account that was not taken into consideration during the assessment process.

It is extremely frustrating that a potential client who was fully prepared to entrust FNB with their entire financial profile was dismissed based on rigid and flawed system data. I expected a fair and thorough assessment—not an automated rejection based on uneditable and outdated expense figures.

I request an urgent review of my application using the correct and complete financial data from my bank statements, and I expect a reasonable explanation from FNB for how such inaccurate data could be allowed to influence a loan decision.