LOAN CONSOLIDATION SYSTEMS ERROR

I am extremely disgruntled by the lack of investigation regarding consolidation. I have been a client of FNB for more than 10 years, upon looking into consolidation my debt, I enquired at old mutual and was approved the consolidation amount and all my creditors/accounts etc, reflected on their systems, including a personal loan I have, when going to FNB, they only picked up 3 accounts the loan not included. They blamed the loan provider and refused to take responsibility for what may be an I.T. issue from their side. I have been given the run around with no definite answers for about the past 2 weeks. Apparently according to them the loan provider has not yet loaded me onto transunion, at the credit bureau and old mutual has a different system that's why they are able to see all my accounts. I mean seriously! What should I do about myself not being loaded on transunion?? FNB is my bank and I'm their client, apparently this is the first case they've had where this loan provider of mine is not reflecting and they don't seem eager to resolve it at all. I am so irritated, I must however say that the consultants at N1 city were helpful, just the escalation process is a nightmare!Pathet