Loan approved but still not paid out

I app**** for a personal loan online last Saturday. Since then I have had to do endless running around for documents and going to the branch etc. Yesterday I was told that everything is finalised and the money will be paid by the end of the day. I have not received any money, nor have I received the sms stating that the finances have been paid. I have followed up with the call centre daily for the last week to ensure that everything was on track. This was really a hassle but I thought applying online is meant to he so much more efficient. No one can tell me why the money hasn't been paid yet.