Loan Application Not Found

<p>i submitted an application via online banking yesterday. i received a response saying that they have recieved the app and gave a ref number. today, 24 hrs later, i eventually call to follow up as i received no feedback, only to find out an app with a ref number, cannot be found, but that there is an open item on my name and IT must assess it and give the loan dept feedback how to continue. bear in mind that i app**** yesterday (on the online banking feature FNB are so proud of but the consultant informed me that online apps never get to them - so why have the feature???) now i have to wait until Friday as tomorrow is a public holiday.</p> <p>this is not a consumer issue, it is internal, but we bear the brunt of it? </p> <p> </p> <p>come on FNB, anymore of this will force me to move my account elsewhere ...........</p>